Refund policy

Return & Refund Policy

14-day return period
You may request a return within 14 days after your order is delivered. To qualify, an accessory must be unused, uninstalled, undamaged, and in the condition received, with its original packaging, included parts, and proof of purchase. This does not limit rights that applicable law gives you.

How to request a return
Contact NexaGrip through our Contact Us page with your order number, the item, and the reason for the return. Please wait for approval and return instructions before sending anything back. Items sent without prior authorization may not be accepted.

Return shipping
NexaGrip covers approved return shipping when an item is damaged, defective, or different from what you ordered. For a change of mind or an incorrect model, size, or option selected by the customer, the customer pays return shipping. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

Restocking fees
We do not charge a restocking fee for approved returns.

Damaged, defective, or incorrect items
Please inspect your order on delivery. Contact us within 14 days if there is a problem. Include photos of the item, packaging, and shipping label where possible so we can review it and offer an appropriate resolution.

Items generally not eligible for return
Gift cards, personalized or custom-made items, items clearly marked final sale, and accessories that have been used, installed, altered, or damaged by the customer are generally not returnable, except where applicable law requires a remedy.

Refunds
We will inspect an approved return and notify you of the decision. Approved refunds are issued to the original payment method. Your bank or card provider may take approximately 5–10 business days to post the refund after it is issued.

Exchanges
To receive a different model or option, request a return for the eligible item and place a new order after the return is approved.

Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once processing or shipping has begun.